FAQs

Frequently Asked Questions

Yes, surely you can. Here is the link to my profile, and you can choose your choice of listing to book:  www.airbnb.com.au/p/noelcosystays

 

Yes, we offer special rates for weekly/monthly stays and returning guests. Contact us for exclusive deals.

Before leaving, please:

  • Place used towels in the laundry basket or tub

  • Dispose of rubbish in provided bins

  • Leave dishes clean or in the dishwasher

  • Report any damages or issues
    We’ll take care of linen and deep cleaning.

You can reach us anytime via message or call. We are committed to fast and friendly support throughout your stay.

Please remove shoes before entering carpeted areas to maintain cleanliness and comfort for all guests.

We ask all guests to respect quiet hours from 10:00 PM to 8:00 AM, in consideration of our neighbours.

No parties or events are allowed without prior written approval. Breach of this policy may result in immediate eviction and cancellation.

Yes, additional charges may apply for:

  • Extra guests beyond the listed capacity ($50 per guest/night)

  • Pet stays (cleaning fee) $75

    • Special cleaning or damages ( if damaged is caused by guest and we will inspect after you have checked out)

  • Early check-in or late check-out (if arranged)

We accept credit/debit cards, and bank transfers for direct bookings. We will also start to accept Apple pay, Google pay etc in the near future.

Our cancellation policy is designed to provide flexibility while also ensuring the best experience for our guests. Please review our cancellation policy on the booking page for specific details.

Minimum stay requirements vary depending on the season and property. Please check our booking page for specific information regarding your desired dates.

Standard check-in time is from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.

Check-in instructions, including key collection or smart lock codes, will be sent via SMS or email a day before your arrival.

We offer a range of fully furnished accommodations from 2-bedroom apartments to 13-bedroom family houses, suitable for individuals, families, and large groups.

Yes, selected properties are pet-friendly. A pet fee applies to cover additional cleaning and sanitisation.

Our properties typically include free Wi-Fi, air conditioning, linen, towels, tea/coffee, cereals, smart TVs, laundry facilities, fully equipped kitchens, outdoor spaces, and entertainment options like pool tables or board games. Amenities vary by property.

Yes, we provide complimentary on-site parking for our guests. You can rest assured that your vehicle is safe and easily accessible during your stay.

Absolutely. All our rental units are entirely private, ensuring that you have your own space to relax and enjoy your stay without any disturbances.

No, our properties areat entirely non-smoking. We kindly request that all smoking activities take place outdoors, and we provide designated areas for your convenience.

Yes, extra beds, cots, and highchairs can be arranged upon request.